Return and Refund Policy

Last updated: 30 June 2026

At Decolia, we want you to feel confident in your purchase. If for any reason you are not satisfied, we offer returns under the terms below.

Right of Withdrawal

As a consumer, you have the right to cancel your purchase within 14 days from the day you or someone you have designated receives your order, in accordance with the Distance Sales Act.

If Decolia offers a longer withdrawal period than the statutory one, this will be stated on the Website and will replace the 14-day period.

To exercise your right of withdrawal, you must notify us before the withdrawal period has expired.

How do I make a return?

Contact our customer service and provide:

• Order number

• Name

• Email address

• Which products you wish to return

Once your return has been approved, you will receive instructions on how to send the item back.

Return Terms

For a return to be approved, the product must:

• be returned within the specified time frame,

• be in essentially the same condition as when it was received,

• be sent back properly packaged,

• where possible, be returned in the original packaging.

You are responsible for the product until it has reached our warehouse.

Return Costs

Unless otherwise stated, the customer is responsible for the cost of return shipping for a cancelled purchase.

For an approved complaint, Decolia will of course cover the return shipping costs.

Products That Cannot Be Returned

The right of withdrawal does not apply to products that:

• been manufactured or customized according to the customer's specifications,

• been personally designed or personalized,

• are subject to exceptions under applicable consumer protection laws.

This includes, for example, custom-made artworks or products produced specifically for an individual customer.

Refunds

Once we have received and approved your return, we will refund the amount for the returned products.

Refunds will be processed within 14 days from the day we receive your notice that you wish to cancel your purchase. However, we reserve the right to delay the refund until we have received the product or until you have provided proof that it has been sent back.

Refunds will normally be processed using the same payment method used at the time of purchase.

Reduction in Value

If the product has been handled to a greater extent than necessary to determine its properties or functionality, Decolia may deduct from the refund for the reduction in the product's value in accordance with applicable consumer protection laws.

Faulty or Damaged Products

If you have received an incorrect, defective, or transport-damaged product, please contact us as soon as possible after discovering the issue.

Please include:

• your order number,

• a description of the issue,

• clear photographs showing the damage or issue.

We process complaints in accordance with Swedish consumer protection laws and will provide information on the next steps as soon as possible.

Contact

If you have questions about returns or refunds, you are always welcome to contact us.

Decolia
Journalistvägen 6
141 73 Segeltorp

Website: www.decolia.se