Return and Refund Policy

Last updated: 30 June 2026

At Decolia, we want you to feel confident in your purchase. If for any reason you are not satisfied, we offer returns under the terms below.

Right of Withdrawal

As a consumer, you have the right to cancel your purchase within 14 days from the day you or someone you have designated has received your order, in accordance with the Distance Contracts Act.

If Decolia offers a longer withdrawal period than the statutory one, this will be stated on the Website and will apply instead of 14 days.

To exercise your right of withdrawal, you must notify us before the withdrawal period expires.

How do I make a return?

Contact our customer service and provide:

• Order number

• Name

• Email address

• Which products you wish to return

Once your return has been approved, you will receive instructions on how to send the item(s) back.

Return Terms

For a return to be approved, the product must:

• be returned within the specified timeframe,

• be in substantially the same condition as when it was received,

• be sent back well-packaged,

• if possible, be returned in its original packaging.

You are responsible for the product until it arrives at our warehouse.

Return Costs

Unless otherwise stated, the customer is responsible for the cost of return shipping when exercising the right of withdrawal.

In the case of an approved complaint, Decolia will of course cover the return shipping costs.

Products that cannot be returned

The right of withdrawal does not apply to products that:

• have been manufactured or adapted according to the customer's wishes,

• are personally designed or personalized,

• are covered by exceptions under applicable consumer legislation.

This includes, for example, custom-ordered works of art or products produced specifically for an individual customer.

Refund

When we have received and approved your return, the amount for the returned products will be refunded.

The refund will be processed within 14 days from the day we receive your notification that you wish to cancel the purchase. However, we reserve the right to wait for the refund until we receive the product or until you have provided proof that it has been sent back.

Refunds are normally processed using the same payment method that was used for the purchase.

Value Reduction

If the product has been handled to a greater extent than necessary to determine its properties or function, Decolia may make a deduction for the product's value reduction in accordance with applicable consumer legislation.

Incorrect or Damaged Products

If you have received an incorrect, defective, or transport-damaged product, please contact us as soon as possible after the fault is discovered.

Please attach:

• order number,

• a description of the fault,

• clear photographs showing the damage or fault.

We handle complaints in accordance with Swedish consumer legislation and will provide information about the next steps as soon as possible.

Contact

If you have questions about returns or refunds, you are always welcome to contact us.

Decolia
Journalistvägen 6
141 73 Segeltorp

Website: www.decolia.se