Delivery Policy

Last updated: 30 June 2026

At Decolia, we strive to deliver your order as quickly and smoothly as possible. Below you will find information about our deliveries, delivery times, and what applies if anything unexpected were to occur.

Delivery Times

Delivery time varies depending on the product, stock status, and delivery address.

The estimated delivery time is displayed on each product page and in the checkout before you complete your order.

When your order has been shipped, you will receive a delivery confirmation via email with information about the shipment and any tracking details.

Note that delivery times are estimated and may be affected by, for example, high demand, the carrier's handling, or other circumstances beyond our control.

Order Handling

We process orders as soon as possible after payment has been approved.

Orders containing multiple products may in some cases be split and delivered in separate shipments at no extra cost to you.

Shipping Costs

Current shipping costs are always displayed in the checkout before the purchase is completed.

We may from time to time offer free shipping as part of campaigns or for purchases exceeding a certain order value.

Delivery Methods

Decolia partners with established carriers to ensure safe and efficient deliveries.

Available delivery options are displayed in the checkout and may vary depending on the delivery address and the contents of the order.

Uncollected Parcels

If a shipment is not collected within the timeframe specified by the carrier, it is returned to Decolia.

For uncollected shipments, we reserve the right to charge a fee corresponding to our actual costs for return shipping, handling, and administration.

If the order contains custom-made or personally adapted products, special terms may apply.

Transport Damages

If your shipment is visibly damaged upon delivery, we recommend that you document the damage and contact both the carrier and Decolia's customer service as soon as possible.

If a product has been damaged during transport, we will of course help you find a solution through a replacement delivery, refund, or another appropriate measure in accordance with applicable consumer legislation.

Delayed Deliveries

If your delivery is delayed, we will do our best to inform you as soon as we receive information from the carrier.

If the delivery is significantly delayed and the delay is not your fault, you have the right to cancel the purchase in accordance with applicable consumer legislation.

Incorrect Delivery

If you have received the wrong product or if any item is missing from your order, please contact our customer service as soon as possible.

To help us assist you faster, please include:

• Order Number

• A description of the error

• Photographs if relevant

Delivery Address

It is the customer's responsibility to provide correct delivery details when placing an order.

If incorrect address details result in the shipment being returned to Decolia, additional shipping costs may apply for a new delivery.

International Deliveries

Decolia can offer deliveries to multiple countries.

Available delivery countries, delivery times, shipping costs, and any local fees are shown in the checkout before the purchase is completed.

Any customs duties, import fees, or other local taxes outside the EU are the recipient's responsibility, unless otherwise explicitly stated.

Contact

If you have questions about your delivery, you are always welcome to contact us.

Decolia
Journalistvägen 6
141 73 Segeltorp

Website: www.decolia.se